Qualtrics Survey Manager

Lumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances.  We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market. We do this through strategic and complimentary areas of focus: Strategic Consulting & Insights, Value, Access & Outcomes, Medical Strategy & Communications, and Real-World Evidence.

Our quantitative market research Insights Team are seeking a Qualtrics Survey Manager to join their dedicated quant team, working hybrid, remote and from our London office on a weekly basis. 

The Qualtrics Manager will be a hands on implementer and go-to expert/advisor for Qualtrics within the Insight business unit of Lumanity, enabling the team to successfully embed this technology in their standard ways of working.

Survey Programming and Management:

• Programme surveys in Qualtrics, from initial questionnaire design to the deployment of survey links in the field.
• Ensure the accurate and timely execution of all survey-related tasks.
• Oversee the management of translation overlays, library management, and other platform-specific tasks.

Expert Guidance and Advisory:

• Provide expert guidance on the optimal use of Qualtrics for client projects, starting from the proposal development stage, and covering survey structure, questionnaire design, and sampling strategies.
• Offer strategic advice on the integration of Qualtrics within various projects to maximize efficiency and data quality.

Team Support and Development:

• Support the team in developing their knowledge in using Qualtrics.
• Conduct training sessions and workshops to enhance team proficiency in Qualtrics.
• Serve as the primary point of contact for troubleshooting and advanced queries related to Qualtrics.

Platform Expertise and Integration:

• Maintain a comprehensive understanding of the Qualtrics platform, including its features, capabilities, and integrations.
• Work with the Advanced Analytics team at Lumanity to build and manage a repository of templated questions for specific survey needs. 
• Ensure seamless integration of Qualtrics with other platforms and APIs to enhance data collection and analysis processes.
• Identify opportunities to automate repetitive tasks using Qualtrics’ API, workflow automation, and integrations with other research tools.
• Optimize reporting and dashboard functionalities to provide real-time insights on response rates, quotas, drop-offs, and other key metrics.

Quality Assurance and Attention to Detail:

• Execute all work with meticulous attention to detail and accuracy.
• Ensure that all surveys and associated tasks are completed in a timely manner, adhering to project deadlines and quality standards.

• Proficiency in Qualtrics survey platform 3+ years minimum.
• Strong experience in survey design, programming, and deployment.
• Strong analytical and problem-solving skills to provide effective solutions and guidance.
• Self starter with excellent communication and interpersonal skills to train and support team members.
• Ability to manage multiple projects simultaneously, ensuring high-quality deliverables.
• Familiarity with advanced survey techniques, data integration, and API management.
• Ability to write and document configurations.
• Ability to educate and train colleagues in the use of Qualtrics.

We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a healthy work/life balance:

• Competitive salary + bonus scheme
• Private medical insurance
• Dental cover
• Enhanced eye care
• Pension
• Good holiday allowance and benefits