Social Account Manager

Stripe is an agency of creative, digitally-minded, content-loving people working in Edinburgh and London. We develop, launch and manage social campaigns for a bunch of incredible clients, including Whyte & Mackay, Scottish Government, Secret Garden Distillery and FanDuel.

Stripe is part of Lumanity, a global 1,200 strong consultancy group that delivers its services from an office network in the UK, Europe, USA, and Asia.

We’re looking for an experienced Social Account Manager who can combine brilliant client servicing skills and organisation with hands on delivery of all aspects of organic and paid social. Based in London, you'll work alongside our social, content and PR teams to bring client products and brands to life. This role reports to the Associate Director of Social & Content.

You’ll have a keen eye for detail, bring ideas and enthusiasm, lead by example and support the growth of junior colleagues. You’ll be focused, agile and able to build client relationships and manage a range of social campaigns, day-to-day.

As good listener and an effective communicator, you’ll quickly understand what’s needed and how it can be done. In return, you’ll enjoy a role where your creativity can flourish and take form with freedom and support, whilst working with some of the UK’s biggest brands.

Key duties and responsibilities include:

• Deliver creative and engaging social media content ideas. Creating content calendars, copywriting, curating content and working with creative teams to produce engaging multimedia content across multiple social platforms.
• Manage the day-to-day handling of client channels including Facebook, Instagram, LinkedIn, Twitter, TikTok and YouTube, adapting content to suit different channels and audiences and ensuring activity is delivered within budget and on time.
• Oversee, plan and distribute content across different platforms using scheduling and management tools such as Agorapulse, Hootsuite, Sprout Social and Later.
• Deliver paid social planning and forecasting, setting up and managing social ad campaigns, monitoring, optimising and reporting on paid activity - primarily using Meta Ads Manager, LinkedIn Campaign Manager and Twitter Ads.
• Form key relationships with influencers and content creators
• Manage and grow social communities for brands and campaigns with proactive and engaging community management
• Monitor, track, analyse and report on social performance and it’s role in audience/customer journeys using tools such as Google Analytics, Meltwater, Meta Business Suite and other platform analytics.
• Manage, motivate and coach junior staff
• Grow and develop client relationships – regularly liaising with them to seek to grow existing clients and develop the account remit
• Have the ability to present work clearly and logically to clients, finalising campaigns based on feedback
• Proactively own and drive projects with focus, pace and a positive attitude to find solutions
• Have an active interest in new social trends, learning new skills and sharing ideas

• 3+ years minimum professional agency experience in digital / social content
• Excellent copywriting skills and a strong eye for visual assets that pop in social feeds.
• Demonstrable experience planning, setting up and managing paid social activity for brands.
• Experience with social media management tools such as Hootsuite, Later, etc.
• Comfortable gathering and working with data from Meta Business Suite/Creator Studio, LinkedIn Page Insights, Twitter Analytics, Google Analytics and data/reports from various in-platform Ads Managers.
• Working knowledge of social listening tools such as Brandwatch, Meltwater Social, Pulsar or similar.
• Detail oriented and highly organised with ability to manage own time on multiple projects and deadlines.
• Exceptional overall communication skills, both written and verbal.
• Ambitious in setting and achieving goals.
• Flexible and adaptable - able to keep up with changes to social platforms, client priorities and external events that impact campaign execution.
• Be able to work from our London office 2 days a week.
• Legally able to work in the UK 

We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a healthy work/life balance:

• Hybrid and Flexible Working - we are currently hybrid working with two mandatory in-office days a week
• Enhanced maternity/paternity leave and shared parental leave options
• A pension plan with employer contributions 
• Subsidised private healthcare with employee contribution
• Personal learning plans, coaching and mentoring to support you on your career path
• Generous annual leave entitlement including Christmas and birthday off and work from anywhere for up to 4 weeks of the year
• An annual profit related bonus