Senior Director, Business Operations - 15 month maternity leave

Lumanity is dedicated to improving health outcomes by accelerating and optimizing access to life-changing medicines. As a global strategic partner that brings together strategy, evidence, engagement, and technology, we were designed to engineer breakthrough value to tackle our clients’ toughest challenges by revolutionizing how value is generated, demonstrated, and communicated.

The Senior Director, Business Operations is responsible for driving operational performance, scalability, and business outcomes across the Strategy & Insights Practice (Consulting Groups). This role serves as the senior operational partner to business leadership, ensuring that project delivery, resource management, financial performance, and operational processes are aligned to support strategic objectives. Success in this role is measured not by task completion, but by the ability to improve operational performance, strengthen financial & delivery outcomes, and build a high-performing, accountable organization.

Key Responsibilities:

Operational Leadership & Business Performance

• Establish operational priorities and own the operational performance across the Practice, including resource utilization, revenue and resource forecasting accuracy, project margin visibility and operational efficiency.
• Identify and address operational risks, bottlenecks, and inefficiencies that impact business performance.
• Drive continuous improvement initiatives that enhance scalability, consistency, and profitability.

Project Delivery & Resource Management

• Oversee portfolio-level operational performance, ensuring effective planning, governance, risk management and execution practices are in place across the practice.
• Partner with Project Managers, Delivery Team Leads and Resource Managers to optimize staffing, capacity planning, utilization, and project outcomes.
• Identify emerging project performance risks and ensure appropriate intervention with the relevant Delivery and Finance Leads.

Financial & Commercial Management

• Partner with Finance leadership to improve forecasting accuracy, margin performance, utilization, and understanding of project economics.
• Provide accurate and timely operational inputs to financial and resource forecasting, and work with Finance to identify & address performance risks.

Stakeholder Leadership

• Align cross-functional teams around shared operational and financial outcomes.
• Translate complex operational challenges into clear priorities, recommendations, and actions.
• Drive adoption of change through influence and relationship management.

People Leadership & Capability Development

• Lead and develop Business Operations team members, including Resource Managers, Project Managers, and operational support staff.
• Foster a culture of accountability, ownership, continuous improvement, and collaboration.

Required Experience

• Bachelor's degree in Business, Finance, Operations Management, Economics, or related field; advanced degree preferred.
• 8+ years of experience in Business Operations, Project Operations, Resource Management, Project Finance, Consulting Operations, or related operational leadership roles.
• Experience supporting professional services, consulting, healthcare, life sciences, or project-based businesses preferred.
• Demonstrated experience leading cross-functional teams and initiatives in a complex, matrixed organization.
• Proven track record of driving operational improvements, organizational change, and measurable business outcomes.
• Ability to translate analysis and operational insight into clear decisions, coordinate execution and measurable business outcomes.
• Strong communication, influencing and decision-making skills
• Strong business and financial acumen, including understanding of project economics, utilization, margin, forecasting and capacity.

We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a strong culture of, and passionate dedication to, healthy work-life balance:

• • Competitive salary plus annual bonus scheme
  • Private health insurance plus enhanced dental and optical cover
  • Generous pension scheme
  • 25 days annual leave + public holidays
  • Enhanced maternity and paternity pay for employees with 2+ years of service
  • Access to comprehensive Mortgage Advisor Service
  • Group income protection
  • Life assurance coverage at 4x base salary